Zaxbys Chicken Fingers & Buffalo Wings

I am happy to update my review. The service after my interaction with with the second manager was exceptional. She was able to better explain the process and how they can grow as a staff. People have bad days and I completely understand. Thank you for reaching out and fixing the problem to make our local Zaxby's better!!! My review is of assistant manager Dominique Gillette. Less than stellar representation of a company. I ordered my food at the speaker and was instructed it would be a 6-10 minute wait . I said that’s fine what can I get without waiting. I ordered those items that were recommended. I get to the window I pay and get my drinks. A min later I was told I have to park and wait. Confused I asked if I have to wait why did I order the food recommended if I have to wait anyways. I asked to wait at the window since I was already lied to once. They said no and that I had to park if I wanted my food. Given the ultimatum I asked for a refund. Dominique happy to be rude said absolutely. She said please give me the drinks back telling to the back kitchen cancel that order now. She didn’t try to resolve the situation nor offer any remorse. Finally she hands me half a receipt with nothing on it. I asked for the entire receipt as I did not have one and wanted to make a review. She told me no and that it’s been closed and she couldn’t give me a receipt. She shut the window and started dancing in the window trying to ignore me. I waited for another 5 minutes and finally she produced one. I asked if she was the manager and if she was having a bad day. She began to point at her name tag and spelling it acting very disrespectful. I hope in the end a camera is pulled to review the experience. I’m gonna eat Zaxbys either way but allowing people who represent you act that way on behalf of a business needs to be known.

Tina made me a sweet tea with lemonade and it was amazing!! She was very professional when dealing with irrational customers about there orders. She solved the customer's issues without being sarcastic. 5 star rating!! Definitely will be back to get my food and drinks!!

Ordered no toast due to allergies and got toast inside my salad. (Mobile order picked up in drive thru. Bag was tied so I didn't notice until I got home. )

This Zaxby’s has been doing great this year!!🎉 Went thru DT- greeted quickly and very nicely- ordered 2 chick fingers and lg fries crispy/well done. Despite 2 cars in front of me, it only took about 2 min to reach the window where I was greeted with a smile and friendly words. 😁 I expected to wait on my fries - and was asked to pull up. My wait was about 2 minutes and the server that delivered my food was smiling and even asked if I needed anything else and said “I hope your day is wonderful “….. 👏 Food was PERFECT!! Saying that is a lot for me BUT it was delicious and perfectly cooked as ordered! Excellent!!

Sat in line for 30 minutes for this? Saddest zalad I’ve ever seen and definitely not worth $14. Hardly any lettuce, very disappointed.