Wingstop

Right when you go in, you're immediately greeted and welcomed. The young lady at the register was sweet and polite and got an order in. It got packed and really busy after we ordered, so there was a little wait but totally understandable and worth it. This is our go-to wing place always. Definitely recommend.

Welcome to WingStop, where to-go orders and the customer’s order behind you is more important than yours. Where there are no trash cans and the napkins are a roll of gas station paper towels. Where your order of fries is likely to be a 1/2 pound of crumbs (see pic). This trip: This is our fifth time at this location, and each time gets worse. What a mess. We watched as order after order after order was filled before ours (to-go and in person). We were literally the last customers standing, and our order wasn’t filled until I walked to window to address the issue. They were “waiting on fries.” That’s hilarious considering the sad excuse for fries they gave me. Whatever, WingStop. You stay busy enough to ignore reviews like this. If we return, I won’t set my expectations so high. Maybe that’ll keep me from writing another review like this.

Sadly this place is going down hill in my opinion. The last few times I have not been impressed by the quality. My wings are cooked but just barely. The skin is soft and not crispy like it used to be. I’m not sure why but I can only guess that with so many orders coming through they are cooking them with less time. There is no option in the apps for wings to be cooked longer. Honestly I’m not sure if it would matter as I select longer cook time on the fries but it’s always ignored. I don’t like squishy French fries and definitely don’t like squishy wings. It’s really too bad because I love their flavors.

I attempted to order a 8 piece wing combo. 4 boneless Cajun and 4 traditional lemon pepper all flat. Which I ordered LAST WEEK with NO PROBLEM at the North Augusta Location. Tonight I was told that is not a option because of the new system. When I went to the North Augusta location it was done with no problem and they had the new system as well. The guy consulted with a manager who also told him it’s not possible. This is extremely disappointing and it seems as if they refused to even try to accommodate my order. Maybe teach your employees how to fully use the system.

I do like Wingstop! They do pretty good with my orders, no real problems for me! The owner and her son are really nice! The only reason i gave a four is the boneless wings are touch and go. This has nothing to do with the owners just Wingstop. I have had some that are fatty and not edible.