Wells Fargo Bank

I called the Walton way branch location and explained my matter very clearly. I was told to come into the bank to fix my situation. After I waited 30 minutes in line with a teller he told me I would have to wait to see a banker and they would be able to help me. I waited a few to talk to a banker “Ashley” I believe was her name. I explained to her what my situation was and she literally looked at me and said oh just call the 1-800 number on the back of your card and they will help you and walked away. Very rude and unprofessional, even the manager.

They are the absolute worst! I have gone in 3 times over the last year to get gold coins so I can be the tooth fairy. If they don’t have them in their drawer they REFUSE to check the vault. The first time I went I had to BEG before they would look and when they did they had hundreds of dollars worth. They just want to sit and be lazy. They don’t stand to help and they act like it’s a huge inconvenience to help. I am trying to create magic and they make it so difficult because they don’t care enough to try to help. I have never been in another bank or branch where they are so dull and care so little about their jobs. TRASH. The only good person in that whole Place is the sweet lady in the drive thru!

I came into this Wells Fargo location looking for assistance in depositing savings bonds. Unfortunately they require quite a bit of paperwork, as well as a medallion stamp. I am not a Wells Fargo customer, but Stephanie one of the bankers, and the branch manager went above and beyond in assisting me. They knew I was a Chase customer, so they contacted the nearest Chase bank to see if they would be able to help, rather than making me do more "work" in this process. If I were going to be living in Augusta permanently I would choose Wells Fargo. Thanks again! Really appreciate your kindness and willingness to assist!

very slow long lines this location has the most teller booths yet only two or three are ever open. any other location has four or five people available for customer service.they don't smile they rarely will say two words to you its poor customer service all around. my opinion take five extra minutes and go over to north augusta that branch is much faster and friendlier.

This is the most congested BANK I've ever been in ,also the outside ATMS are lines waiting. ...They are super slow and seem they the Tellers are just lagging along on purpose making everyone uncomfortable. ....Never go here around the first week of the month....Sheer Madness....it's Ridiculous, they need a larger branch or better system of operation.