WATKINS TOWING

Watkins towing is by far the best in the CSRA I have dealt with a lot of the "big name" companies in our area and no one comes close when it comes to customer service. Best rates in the city. I called Watkins towing on a Saturday afternoon and explained that my in-laws broke down almost 3 hrs away and he sent a driver right away and made sure they made it home safely. I am forever grateful to have this company to call on when I'm in a bind.

Would definitely use them again. Estimate was great, and they came within the hour! Tow truck driver was friendly and efficient!

Donnie was a great help. Great communication. Towed my 2011 BMW (POS) to the house and it was smooth sailing. Great man and great at his job. Thanks Watkins Towing!

Absolutely the BEST!!! I HIGHLY RECOMMEND!!! My husband and I had a flat tire on our CTS. We called State Farm to request a tow and their ETA was 90-120 minutes We called other towing companies prior to calling Watkins Towing and was told the ETA was 3-4 hours. Watkins Towing told us they could be there in 15-20 minutes. He arrived in the time frame specified. Although we wasn’t allow to ride in the tow truck, our ride arrived right after he pulled in front of our car. He was professional, courteous, friendly, and had a great sense of humor. In our case, time was a major factor since it was shortly after 4pm. Mavis Tire was the nearest tire shop on Washington Rd and they were closing at 5pm. My husband called John at Mavis Tire & they agreed to wait until 5:30 to be sure they could help assist us! Needless to say, we made it there before 5 and the guys stayed over a little to get our new tire put on! THANKS SO MUCH WATKINS TOWING & MAVIS! GOD BLESS EACH OF YOU!

Extremely rude and unprofessional. They were dispatched through my roadside service from State Farm. They alleged that the vehicle wasn’t released from the shop. Contacted the shop and was advised no one from their company reached out to the shop to even set up the tow. I contacted them back and not only did they not acknowledge the error made on THEIR part as they couldn’t even confirm the correct insurance company that actually dispatched them (they told me to contact Geico “to get it together”) but also had an attitude about THEIR lack of competence & refused to even participate in a 3 way call with the ship which is customary in these situations to confirm release. I recommend to steer clear.