Verizon

I came to return a device and when I walked in there were around 6 employees in the store and a girl named Tori said hey but didn’t really look at me. I told her I was there to turn in a device and she asked me to turn it on. I did and I handed it to her … she said thanks and when I asked for a receipt she finally looked at me. This girl was higher than a kite. I asked her if I could get a receipt and she told me it would be sent to my email. I asked what email and she told me the one on file. I asked her which one and she looked down and said “the one on file” I told her we have several emails on our account to which she said “you’ll have to look it up” and then walked to the back and everyone else just looked at me like I was stupid. I asked the man next to where I was if she had an issue to which he said “she seemed fine” to me. It was ABSOLUTELY not fine.

Tanika at the Evans Verizon is awesome! The best Verizon employee I have come in contact ever! She went above and beyond to help us with our issues. Go to the Evans location. They will make sure you are taken care of.

I only give this store 5 stars due to Nathan. I have lived here since the opening of the store. I haven't had a great experience and in other cases have had a bad experience mainly due to me not understanding the plan pitched by the sales person and the sales person getting frustrated which is distracting/overwhelming because then I start to feel bad and have to deal with their frustration. They usually tell me calmly that they are okay and not upset but you can see it in their demeanor. So if you are someone that picks up easily on others vibes and may not easily understand the process and financial bit then go with Nathan. Nathan has been able to communicate well and is always calm. We allow others to go ahead of us to wait for him to become available. The store looks nice. I have bypassed this store to go to the Augusta store and had felt welcomed and even gratitude that I was there. So really the Evans store just needs better salesmen.

This Verizon’s store customer service is second to none.. Everyone that has waited on us to give advice or sales person. Has been fantastic. It is really appreciated especially knowing what that area is went through with Hurricane Helene..I was told Verizon sent 10 million dollars to the North Carolina area . Verizon has also shown support the their employees and their families in the CSRA Area.. Hats off to Verizon. If I were allowed to give more stars to the Verizon store I certainly would.. Great team at the Evans Store.

Larissa was an absolute blessing today. I had a last minute situation where I had to get a new phone, and she sat and worked out every problem with me. (It took a couple hours, I had to leave and then came back, and she took me immediately) It really was a terrible day, and she saved it! Thank you Larissa!!!