United States Postal Service

Very Disappointed with Inconsistent Service I had a deeply frustrating experience while trying to pick up a time-sensitive package before leaving for a two-week trip. I was told by multiple employees, including a supervisor, that I would be able to retrieve my package the morning of my departure—as long as it showed as "out for delivery." Based on that information, I planned accordingly. However, when I arrived that morning, not only were we treated as an inconvenience for returning as instructed, but the postmaster informed us that the package could not be released, despite it being at the facility. What’s most disappointing is not the inability to get the package, but the lack of consistency, accountability, and professionalism from the staff. If I had been clearly informed from the beginning that the package wouldn’t be accessible, I could have made alternate arrangements. Instead, I was misled by conflicting information from multiple employees, leading to unnecessary stress and disruption. Clear communication and follow-through are essential in customer service—especially when people are relying on that service for travel or important events. Unfortunately, this experience showed a lack of both

I had a passport appointment today and was helped by Stacie, who was absolutely wonderful! She took my photo and even retook it without hesitation when I wasn’t happy with the first one. She was kind, patient, and made the entire process feel smooth and stress-free. You can tell she genuinely cares about helping people and doing her job well. There were a couple of things to keep in mind for future visitors that are totally not Stacie’s fault—the lobby has no chairs, which she explained is because one was stolen. So I’d recommend bringing your own chair if you might need to sit while waiting. Also, it was pretty hot in there, so a portable fan or cold drink wouldn’t hurt either. We arrived on time for our appointment but still had to wait about 10 minutes to be seen. That said, once we were helped, Stacie made up for any inconvenience with her professionalism and friendly attitude. Thank you, Stacie—you’re a star and USPS is lucky to have you!

What are these ppl doing with all the missing, undelivered mail? I have mailed my taxes, went inside for extra security, check never cleared. Had to stop payment on that check, wrote a new check and it, too, has yet to show up. The IRS for our region is in Charlotte,NC so I know it doesn't take but a few days to clear. My husband is having the same problem with his checks as well. Does this location have a big Fema bin they sling parcels of mail to be processed by someone else? Where are all this mail with payments going?????

This post office is horrible as far as customer service and general kindness. I have lived all over the country and this is the worst post office staff I’ve ever met. It’s turned from an experience my kids love to hating the post office. They have taken every ounce of joy and fun out of a trip there. They are unkind in every way possible and make you feel like a major inconvenience to them. Instead of explaining a situation and being kind, eyes are rolled and heavy sighs and ride tones are used. I want to cry after every visit here. Take your post office business to any other branch area, you’ll be treated far better.

This post office is terribly rude. They are understaffed, I understand that. Attitudes and demeanor are absolutely awful. They are unkind and make you feel like an inconvenience. There are two kind employees, a male with red hair and an older female with curly hair. I have started using other post offices in Augusta and Aiken instead of going to this place due to the absolute rudeness. It’s a service industry and it’s not hard to be kind.