Tropical Smoothie Cafe

For $41 I got 2 açai bowls with extra extra granola. and a side of açaí .They might as well call these bowls granola bowls. I paid for a side that’s half full and waited over 30 minutes for my food. Don’t come here. I’m warning you now. Last time coming to this location.

I placed a DoorDash pick up & on my order i said no coconut chips because I’m HIGHLY ALLERGIC….well they didn’t read my order correctly and put coconut chips on them…so i had to go back in the store to get it remade… please make sure you’re reading order correctly because if something would’ve happened to me…your company would be getting SUED due to lack of reading.

I ordered from the app at 11:30. My friends arrived and walked up, ordered, and got their orders before me. I asked about my online order. He said he was making it. He brought out an order for someone else. I told him I had a Thai salad. He disappeared and I didn't see him so I pulled up my order to confirm I had ordered from the correct store, which I had. I asked someone else, and then the first guy came out and says he didn't see an order. (But never came to tell me while I was waiting). Manager checked my app and apologized and made the salad. (25 minutes from when I ordered) It was inedible because the salad was full of "sand", probably from unwashed cilantro. At this point, my friend had to get back to work so I just threw it away. I paid $9+ for a bag of chips. I'll stick to the Evans location!! I won't be back to the Grovetown location.

What I think about Tropical Smoothie Cafe as a previous employee who has been terminated without any apparent reason. I just recently started working there a month ago, and I would say it's the most horrible, unprofessional, and toxic job I have had. I received an email after being told to clock out early because business was "Slow," but no, they told me a lie and then proceeded to send me an email saying... "Despite multiple discussions, your performance has not met franchise standards, particularly with timely service and minimizing distractions. To maintain team efficiency, we are removing you from the schedule permanently, effective immediately." We wish you well in the future. And on top of that previous employees they have fired that I know of personally have been fired unfairly and when they would email the management team they would not respond.

Initially when Tropical Cafe came to Grovetown GA off of Steiner Way, I was happy/excited. However, this particular Tropical Cafe is HORRIBLE. Over the last month, I have picked up my online order of 3 Açaí Bowls with 2 of the 3 to receive extra granola and extra honey. Each bowl received far less açaí in each bowl as compared to the others. When I complained, the employee told me it was the same amount of açaí in each bowl and the reason it looked different was bc of the way that each froze. Apparently she missed the class on freezing a liquid. Unbeknownst to her, I was previously told by an employee at this particular location that the açaí is frozen in each bowl ahead of time and the other ingredients added based upon the request of the order. Yesterday I decided to try the Tropical Cafe in Grovetown GA again. I ordered an açaí bowl with extra granola and extra honey and I rcvd what appears to be an acai bowl minus the the AÇAÍ. See Photo #2. I am livid with this particular Tropical Cafe. I do not have these issues with any other Tropical Cafe in the CSRA! Why is it even necessary for me to drive to another location to receive what I ordered and paid for because the employees at the Tropical Cafe in Grovetown not competent, don’t care or whatever the case may be?! The Tropical Cafe needs an overhaul of management and staff. It is absolutely ridiculous! Drastic changes need to be made to this particular location bc currently, it is a big disappointment to this constantly thriving community…….😩😫