Tommy Mathewes Auto Repair

Tonny Mathews, was the best experience I have ever had in car repair, Honest, timely, trustwerthy highly experienced in auto repair and above all affordable. The Staff, All where very nice and friendly. And I felt comfortable leaving my Baby with them.

Shout-out to Tommy, Jonathan, and Dana. I was pleased with my experience with Tommy Mathewes! After being told by 3 other mechanics that I had a cracked exhaust manifold/convertor, the TM team inspected my car and assured me that everything was in good condition. As someone with limited knowledge of cars, I truly appreciate their honesty and integrity. I felt confident that they weren’t trying to take advantage of me with an unnecessary $3,000 repair. Instead, I opted for a tune-up, which has noticeably improved my cars performance (so-far).

Dropped my car off ('07 550i) the night before for total front bulb replacements- due to complexity of job, i wanted all bulbs changed at the same time. While there, i wanted an oil change too. I had an 11am appointment scheduled. They kept my car "all day"and after not hearing from the shop at ~3pm, I called the shop for an update? I was then told at 3pm that my car was "next to be pulled in" (I had an 11am appointment), so to hear that my car was next at "3pm" was a little concerning.....fast forward to 5pm/closing time and I get to the shop to settle up. I pay nearly $800 for bulbs to replaced along with the oil change.....jump in my car to leave and low and behold, the right lamp fault is still there on the dash (why i brought the car in the first place). This is when they tell me as they are closing that the fault wont clear because i need new headlight assemblies for the car?? No one called to give me an update along the way and I get the "we just took your car down off the lift along with we are short a technician" today....excuse. I expressed my dissatisfaction...have brought my car in for service on multiple times...time before being a ~$5k job worth of work. Very discouraging to fork over nearly $800 for bulbs and oil change and get a rushed job at closing and excuses. Don't mind paying for quality work but don't insult a customer's intelligence with guesswork and no communication. Also, was given an "updated" receipt of service after the tech went back an added in the comments why the fault light wouldn't clear and the need for new headlight assemblies. This information was not in the original receipt when I paid for service and was headed out before I caught the fault code still illuminated on the dash.

GREAT work and even greater experience!!! I don't ever hesitate to take my BMW to Tommy Mathewes Auto Repair. I know I'm getting top notch care for my car. They are BMW Certified and use only BMW parts. I have been pleased with the care and attention they have given to my car(s). This visit was an oil change but they checked everything, topped off all of my fluids, and notified me of any service recommendations for the future. I highly recommend them and their prices are very competitive! Thanks again Tommy, Dana, and Crew ~

Great service and excellent customer service from them as well. They fixed the problem that my Wife's BMW 528i was having and I truly, truly appreciate it. They will be seeing me again for one of my other vehicles as well. Thank you for everything your business has done for us.