Surcheros Fresh Mex

I use to love this place under different employment but now it is different.For starters the costumer service is unwelcoming. There are certain ladies that are very nice, but not all. The most important thing to tell is that they portion control YOURE bowl. If i’m paying 12 dollars for a bowl, please fill it up. I love the food and i believe it is very delicious, however I believe that management tells the staff to put such little ingredients. Then when i ask for the right amount of ingredients, they charge. Crazy! This needs to be fixed.

I have been going here for the past year and loved it. Unfortunately, it has gone down hill quickly. Every-time I go, something happens that makes me not want to come back. 1.) The woman gave me a small spoonful of chicken. I asked for more and she said it would be $3. 2.) I get to the register and ask for water. The cup she gives me (which I had to pay 20 cents for) had water stains in it. I asked for another and it had the same. 3.) The next time I go I am told it will be $2.50ish to get water. No more free water. No more nice cups. Just a styrofoam cup! 4.) Today, they gave me 5 chips on my plate. 5.) Just to place an order and eat takes 15 minutes. Even if there is nobody in line…. All of this to say - I used to love this place. However, they have started to cheat customers. Thankfully, Chipotle is opening next door soon. I’m sure their customers will start going there instead.

Tried this place for the first time yesterday. Very neat and clean. Ordered a taco bowl and the carnitas quesadilla. Both so fresh and absolutely delicious. Very friendly and smiling staff. Highly recommend. Going to be our new favorite Chex next place!

I usually don’t leave reviews, but i frequent them often.. last night i had an experience like no other. It took someone probably 8 minutes to come see us, one person already being up front. I hear a voice from the back say “ oh we have customers? “ .. They were out of rice- which is okay. But then, we ordered pork, weren’t given a full scoop and asked if we wanted extra.. next thing, they were out of black olives & guac, little to no lettuce/cheese.. as we are checking out, we overheard one lady say “ we’re closing down dining room”… it was only 8:03. I have never had such a bad experience, & i have not been able to reach a manager.

My first time eating at this business but because my experience was amazing, it will not be my last time. My loaded bowl with chips & salsa was delicious. The guacamole was delicious! The staff was friendly and helpful. The salsa bar was nice and delicious. The atmosphere was comfortable. The inside was clean. Thank you for a great lunch today!