Starbucks Coffee

I never make reviews but this starbucks definitely deserves one. i’ve only been here a handful of times and everytime i go my drink either taste nasty or looks nasty. awhile ago i ordered a grande iced matcha with white chocolate cold foam. the drink looked and tasted disgusting. there was no difference between telling when the drink ended and where the cold foam started. it looked like they shook it up all together, i couldn’t taste my cold foam at all. it was all bubbly. i had gone inside and asked for it to be remade bc i didn’t like it but the lady at the register said its suppose to look like that, said maybe i dont like matcha and said that she would comp my remake this time but i would have to pay for it the next time. i could understand having to pay if i got another drink but i wanted the same exact thing. any other starbucks i go to my drinks are consistent. today i went to get a brown sugar shaken espresso with white chocolate cold foam and caramel drizzle. the lady that took my order was super nice and bubbly but when i pulled up to the window the person there looked liked they didn’t enjoy their job. they told me my total but didn’t repeat the order back or confirm with me. i also don’t know if i have to specifically ask for my drink to be stirred but there were clumps at the bottom of my drink and just looks unappetizing to me and again tasted horribly. this starbucks is never consistent with the other starbucks that i go to. i wish they were bc they’re right by my house rather than the mullins crossing ones.. at least the other stores taste better.

I got a hot tea that was way too hot. When I took my first sip 30 minutes after getting it, my taste buds burned off. they did not put the lid completely on and while I was taking the sip, burning hot tea dripped down on my hand and clothes (I still can’t drink it and I’ve been letting it cool for an hour)

First time there today, and I had a bad experience. The woman up front who took my order wasn't friendly at all. She didn't take my name for the order either. And, she said the items would be placed at the end of the bar once ready. I ordered 2 items, a crossaint sandwich and a latte. We got the sandwich pretty quickly l, but that wasn't the case with the coffee. I kept waiting and observing other customers who came behind me get their orders, which wasn't the case with mine. I went to the counter twice, and I was told they're working on it. When I questioned how other customers who came after me got theirs and mine wasn't ready yet. Both women were looking at each other in an unfriendly manner. They looked around and found my coffee by the drive-through window! So, my coffee just sat there! And, I kept waiting and waiting. The employees almost started a fight among themselves, too. It appeared that they really didn't want to be there today and had a bad day!

Managed Very effectively - great customer support and service. The drink I like to order a lot is usually not correct due to complexity but they were 100% on point.

I frequent this Starbucks alot and I must say they get the order wrong most of the time or they fail to let you know if they will be discontinuing a drink or a food items before you get to the window to pay and pick up your order. This has happened to me many times. Sick and tired