Quality Inn & Suites Augusta I-20

DO NOT STAY HERE, Multiple rooms have bedbugs. My sons and I had bite marks all over us, the beds in my room were INFESTED WITH STALKERS. We had to hide on top of the coffee table, and leave the hotel at 2am when the bedbugs started biting us everywhere. I saw at least 100 bedbugs in my bed and under the mattress cover. Perk, front desk was nice and that bed jawn comfy except all the extra non-paying rent bedbugs. I would suggest the Cyber inn right behind this hotel, WAY NICER WITH NO BEDBUGS.

I recently stayed here for two separate weeks this month for business. So this review is based on the eight nights I was there. The accommodations were spotless, and very comfortable. Additionally, though the property seemed to be at full capacity, I literally did not hear a peep from any of the guests during any of the days or nights I was there. I slept quite well! The morning breakfast was always fully stocked, and never did I find that there was no hot coffee available. That's somewhat important to me! Every staff member I spoke to was very congenial and polite as well. Shouts out, though, for Brannon and Pam. Both of them were so very nice. Brannon (front desk) and I had great conversations about a variety of topics, while Pam (guest services) provided me with whatever I needed, and always did so with a smile. So yes, this establishment earned across-the-board 5 stars in all aspects. Great job, y'all!!!

Location isn't very nice, staff were very friendly. Place looked nice online and upon arrival seemed okay. We stayed one night for a quick overnight trip. Our son commented there was a musty smell when we walked into our room. We left for dinner and came back to roaches in our room. I killed one in the bathroom, and a couple were crawling out from the cracks in the wall near the microwave. These are the small roaches that infest, so pretty disgusting. Probably where the musty smell was coming from as well. We found this place in a hurry, and didn't really have time to read previous reviews, but people 8 months ago were complaining about roaches, and they're still a problem, so obviously not a huge concern for the hotel to take care of this issue. Not a great area, but we didn't feel unsafe. The only reason I gave 2 stars and not 1 is because the staff was nice.

The night clerk called to verify our credit card the day before our arrival. I asked if the room would be ready, and he checked and said it would be available by our arrival time as the manager had called 2 days before our arrival to tell us the room we had booked was out of service and might be unavailable. The night clerk stated we would be the 1st to use this newly remodeled room. We arrived to check in, and the night clerk (a different one) kept telling us that we were the 1st to get to use this newly remodeled room. As I went to move and park our vehicle, the night clerk followed my wife down the hall, telling her to let them know how great the newly remodeled room was. After waiting over 10 minutes to check out as we are a small business and needed a receipt, I finally called the hotel number, and the desk clerk finally showed up to answer the phone. She asked how our stay was, and I told her that if you put 💄 lipstick on a pig, you still have a pig. The manager called me shortly after, and after many questions, he finally told me the only thing done was that the flooring was replaced. Tile loose in the bathroom, mold on the caulk in the shower, floor drain very high above floor level so the water out of the roll in shower floods the bath floor (not good for a limited mobility person to step out of the shower into a room full of water. We left the fan on for over 24 hours, and the water still wasn't dry. Hairdryer would not stay in the holder. Almond colored colored wall plates over white receptacles, black line left where old TV was mounted 5 years ago according to the manager, office chair hydraulic ram was nonexistent so when you sit in the chair it drops violently(hazardous for someone recovering from 2 spinal surgeries in the last year) one wheel was locked so unless one wants to go in circles it is useless and dangerous, the LED desk lamp has a low flicker after being turned off all the time(which disturbed my wife who hates light at night by flicker...

Great location! It’s located in a hotel mall of sorts in close proximity with other chains. My first time staying at this chain and needed it in a weather pinch. Clean and decent breakfast selection! I left my backpack with all of my belongings. They not only grabbed it for me when I called concerned but kept it safe until two days later when I was able to return to get it. Thank you Bobby and Mark! I’ll be back.