Public Storage

Not a good place to leave your stuff. I got there barely before 9. Place was closed but two doors were stuck open. I got charged on 31st and never put my stuff in and cancelled same evening. Never got a call back and didn’t even use storage because doors were open. Contact number is no good. They never call back.

Used to be a great storage location. Sold to public storage, no music anymore, no app to enter main door. Type in a code every time you go back and forth to car. Back to a basic storage location. Location is only positive.

We planned to use this facility for under a month during some home renovations. In the less than three weeks between accessing our unit, they changed to a different type of electronic lock. The app no longer works to unlock it so we were unable to get our things. Additionally we called several times over the weekend and left messages and no one answered or returned our calls. Tried the onsite video chat - it was also broken. Waited until business hours on Monday and still no answer. Absolutely unacceptable that our stuff is held hostage and we cannot get in touch with anyone to resolve it.

Previous company was far better. Public Storage bought out the previous company and I have had nothing but problems. The app was very buggy at first. I was never able to open my unit, via the Bluetooth lock, from their app since they purchase dthe other company in November. I had to use the former company’s app to open my unit. Fast forward 3 months, I still can’t use their app to get into my unit and now I can’t use the former company’s app. I have tried calling multiple times and even chatting with a live agent. In 3 weeks, I only had 1 missed call from them. I call back 2 mins later and have to leave a message. To get in contact with a human seems to take an act of congress. As soon as I am able to retrieve my belongings, I will be searching for a new company. My experience, thus far, has been awful.

Used to be good when it was managed by previous company store ease, but now it's owned by public storage, their customer service is terrible, the app is terrible and the door to my building hadn't been able to choose and lock like it is supposed to door months. This poses a physical security risk to my belongings and is not providing the quality of service that I pay for. I should not have to pay for something I am not receiving. Be better