PetSmart

Definitely love bringing my dog here to get groomed by TAYLOR. She’s been grooming my dog since I got her. She’s always been calm and gentle with Meila. She treats Meila as if she’s her own and she’s very professional as well. I’ve never been disappointed at all from the experience from Taylor.

I am so upset and disappointed in the service we received from Taylor in the Grooming Salon on June 13, 2023. When I dropped off my 2 year Miniature Schnauzer named Onyx @ 9:30 am, I was told that it would take 3-4 hours. At 1:30, my husband and I came back to check on him but she said that he was bathed and dried, but had not had a chance to groom him. Unfortunately, it took almost 6 hours where he was caged in the kennel barking and scared. After 6 hours (around 3:00 pm) she rushed to cut him as I kept coming back to check him, since it was well beyond the quoted 4 hours timeframe. Onyx did not receive the haircut I wanted, after I showed her a picture and described what I wanted. Instead, he was scalped and nicked all over his body. Not only did Taylor not give me the haircut I asked for, but she cut his hair so close to his body that you can see his white skin underneath his black fur on his neck and around his ears. I asked for her to give him a low cut all over but and a rounded schnauzer face. But she cut his hair so low that he looks naked with and unfinished tire around his bottom part of his body. The schnauzer skirt that she tried to give him looks unblended and shaggy. Onyx, has marks on his left ear, and on his genitalia, his buttocks. Lastly, his left eye is extremely irritated. When she finally called to let me know that Onyx was ready to pick up, she informed me that he had bitten her when she was grinding his nails and she only did 3 paws instead of four. Of course I apologized immediately, because maybe he was trying to tell her that he had gotten hurt. However, she failed to mention that she had constantly cut him while grooming him. Needless to say, he will never return to this butcher shop and Taylor is the absolute worst groomer we have ever encountered! What a waste of $72! 😞

I come to this store quite often and I've never had a bad experience so far. I take my Rottweiler to get groomed sometimes when her fur gets wild and she loves going. I also love how organized everything is as well.

I have two Australian Shepherds who go to Petsmart North Augusta for grooming. They like it and are happy to go back, which has not been the case with other grooming salons. I like the professional grooming that they receive. One has a particularly heavy coat, which the groomer laughingly describes as "epic". And it is! Nevertheless, she does a fantastic job and I have two beautiful dogs as a result of the grooming services there.

My daughter took her Australian Shepard here for a shampoo, brushing and trim around the backend of him and when she picked him up they had completely shaved 3/4 of his body and shaved all but the tip of his tail like he was a poodle! This is so unacceptable! They tried to say he was too matted to do anything else but that is not true! He had a lot of areas that new fur had just grown back due to some surgeries he had and there was absolutely no reason for them to have done this except that the person doing this didn’t want to take the time to brush him out and decided to shave him instead!! The way they did this was unacceptable!! He has no way now to regulate his temperature!!!! I don’t think anyone would be happy about picking there pet up from the groomers and him being returned in this manner!!! This is so bad that all I could do was cry for this poor guy!!! The one photo is what he should look like!!!!!! The other two are the hatchet job that was done to him today!!!