Palm Beach Tan

Very happy with the facility and its employees. Hannah has been very helpful in providing information about the different beds and what they do as well as helping with lotion selection. She has explained different options to get the most out of my tanning experience. Very happy customer.

Very nice staff. But crazy policy. It is easier to reach God than someone by phone. I was trying to contact them to let them know my debit card was compromised, and I had to get a new one with a new number. I tried over over and over by phone. I have health issues due to brain surgery and could not go in at that time. Finally, around the fee debiting time, someone answered when the debit was declined. I explained my concerns, and I was told I would be charged $10.00. For the decline. But I'm having after effects from brain surgery(SERIOUS), and you want to charge me $10.00 even when I tried contacting and no one answered on a tanning fee (NOT SERIOUS) When I signed up, I made it crystal clear. I had 2 surgeries in one year. So I can't get there right now. So, I opted to cancel. The counter clerk told me I have to come in, in person. She has to meet with the owner about this. I am only one person. My cancellation won't shut them down. The staff is very nice. And it's very clean. I had no idea it would be so difficult to get someone on the phone or to cancel since I couldn't.

MILITARY FAMILIES DO NOT SIGN UP WITH THIS COMPANY!! If I could give this company a 0 star review I would. We were told that the month to month was literally month to month and we would be under no obligation for cancellations. That is exactly what we were told, after we explained we were military. Today I went into cancel and they said they are still going to charge me for the next month. Because there were in fact stipulations to cancel regardless that we were MONTH TO MONTH. Corporate does not care either. Do not give them your business. Shady company indeed

when i was trying to buy lotion one of the employees brooklynn was telling me how the BLM was a scam and sharing her political beliefs and it made me very uncomfortable…

I have zero complaints about the equipment. The beds are extremely nice with maintained bulbs. My complaint is with the staff and overall lack of customer appreciation. I should not be asked every single time I go into any location whether or not I want to purchase lotion, what lotion I am currently using, whether or not they can see my current lotion I am using...etc. It gets to be an invasion of privacy and just an annoyance. I am not non-verbal and I can verbalize when I need to purchase lotion. Their lotions are extremely overpriced (compare their prices to any other local salon). When you earn a "free" spray tan, you shouldn't be expected to purchase boosters and/or other additives if you choose not to. They get very pushy and it's very forceful. Maybe they should pay their employees more so that they don't have to work so hard to get that 10 percent commission. This is every Palm Beach Tan location. Cancelling your membership is also a hassle because they try to talk you out of it and you have to go in person to cancel. Essentially, they try to make you feel as uncomfortable as they possibly can.