Lizard Thicket Boutique Augusta

Lizard Thicket is an absolute gem! From the moment I step inside, I'm greeted with warm smiles and an inviting atmosphere. The staff is incredibly helpful, always eager to assist and make me feel right at home. The selection of clothing is fantastic—perfect for anyone looking to stay stylish and youthful. Every visit is a delightful experience, and I always leave with a smile (and some fabulous new outfits). This store truly captures the essence of what shopping should be: fun, welcoming, and full of trendy options. Highly recommend!

T. Dash, I read your review today feeling the exact same way you felt I visited this store today at 3:35 p.m. I walked in the door and there were two employees. Neither one of the employees acknowledged me in the store and didn't ask if I needed help and didn't give eye contact. As I was walking around the store just browsing the employees turned and started watching me. I asked one of the employees if I could try on a pair of pants and her response to me was you can use any dressing room mind you that was my first time in the store. The employee did not direct me to a fitting room just told me that I could use any fitting room. While in the fitting room I could see around the curtain the employee came and stood by the fitting room door. I came out of the fitting room and the employees quickly took the pants out of my hand. I informed the employee that I wanted to purchase the pants. Against my better judgement I did make a purchase but I was not going to let them stop me from getting what I wanted. The employee PSenter completed my transaction. She started going on and on about if I needed to make returns make sure the tags are attached I have 15 days and I informed her that I know the return policy thank you. I have looked at many of the reviews and I agree that the clothes are cute but bad customer service to people of color.

Not only is this the cutest little boutique, but they also have amazing customer service!!! I needed to grab a few things before a trip, so I called in from outside the store one minute before opening (avoiding bringing my kids inside and causing chaos before 10 am!) and they helped me grab what I came for and bagged it up so I could just run in and pay!!! So grateful for this experience! Was already my favorite store, but now I have all the more reason to go back 🤍

I experienced true racial profiling today, and I’m still in disbelief. From the moment I walked into the boutique, the energy was cold and unwelcoming. No greeting, no “how are you?”, no offer of help—just silence. I continued browsing, picked up a bodysuit and asked the associate if it ran big. Her response? A dismissive, “I guess—it looks big.” Still, I continued shopping, picking up a few more items. She asked if I wanted them placed in the dressing room—fine, no issue there. But then, as soon as I picked up a pair of pants (literally just picked them up), she immediately asked again, “Can I put those in the dressing room?” I said no—I hadn’t even had the chance to look at them yet. Then she walked to the back, and the other employee came over, saw the pants in my hand, and said, “Do you want me to put those on the counter?” I couldn’t believe it. Back-to-back comments and actions that made it crystal clear: they assumed I was going to steal. I am a successful business owner and teacher. There is absolutely nothing I need to steal. The treatment I received today was insulting and rooted in racial bias. I should not have made a purchase at all—but I did, because I refused to let ignorance dictate my actions. To the owner of this franchise: train your staff. Your employees need a serious lesson in professionalism, cultural sensitivity, and basic customer service. They nearly made me get out of character—but I kept my composure. Maybe they need to enroll in one of my classes on common sense.

Lizard Thicket Boutique of Augusta is the best kept secret in Augusta for women’s clothes, shoes, & accessories!! I’ve shopped here for several years because I can always find exactly what I’m looking for, whether it’s tried + true wardrobe staples or something to stay on trend with current styles. The prices are reasonable and the clothing pieces are well made, quality items that I can depend on for several years (I do wash with cold water on a gentle/ delicate cycle and hang or lay flat to dry most items). I even still have jewelry pieces in perfect condition after 2-3 years. McCall and her staff are top notch! They always attempt to help me find the right pieces, and are a great help with offering suggestions for outfits and styling. Whether it’s outfits for game day , graduation, holiday, photos, or other occasions, make Lizard Thicket your first stop! *Be sure to ask them about upcoming sales and events, as well as their customer loyalty program. I’m so glad I did because I’ve been able to stretch my dollar that way and make it go a little farther, which I’m very grateful for and my wallet is too.*