Home2 Suites by Hilton Grovetown Augusta Area

I don’t know her name, but the woman working at the front desk on the evening of June 25th was incredibly kind and helpful. Overall, the hotel was very clean, and the warm pool water made swimming really enjoyable and comfortable. One downside was that the bed pillows were too flat, which made it uncomfortable for me to sleepI personally prefer firmer pillows. Also, I think it would’ve been even better if they had scrambled eggs at breakfast.

Stayed here for two weeks, absolutely wonderful space. Rooms are spacious and clean. Staff were very friendly and accommodating. The location was convenient to the highway and several shops/stores/restaurants within walking distance. Fair warning it is a high traffic area, so very busy at certain times. Gas grills by the pool was a plus so I got to cook a few times rather than eat fast food everyday.

We always stay at Hilton properties whenever they are available. This location has been a favorite for many years. This stay didn’t disappoint, from the ease of the reservation and all the changes that had to be made to our arrival date and check out date since this was a work related stay. Patara at the front desk was amazing!! She had a smile and kind words for everyone, also addressing most by their names. This demonstrates that she cares enough to remember the names of her customers. She even went above and beyond to make sure we felt like family and at home during our 6 night stay. Her joy and love of her job and people is contagious and genuinely refreshing in a world where customer service has declined. Our room was clean and spacious. Breakfast is hot and fresh and varied throughout our stay. It is pet friendly and this made it possible for me and our dogs to make the trip with my husband. This location is near shopping and restaurants. Some are within walking distance. It is convenient to Ft Eisenhower.

We were visiting Grovetown for our granddaughters 3rd birthday. This was our second time staying at this particular Home2 Suites. The room may have had damage from the recent hurricane that affected the Augusta area . I could see old damage on the ceiling, and the carpet looked pretty rundown. In regards to service, housekeeping never cleaned our room, and we only received new towels upon asking. I overheard the housekeepers talking about how short they were in regards to having help to clean the hotel. That's why I didn't hold it against them or request any service we just picked up after ourselves like usual. Otherwise it was a great stay and this hotel is located in an area close to stores and restaurants.

The staff was great. We had an overall great stay. But do NOT checkout on the app. It does NOT communicate to the hotel. I checked out on the app. App said checked out. Hotel charged me for 6 extra days that we did not stay since they do not communicate to each other. Hotel refuses to refund me for extra days that I did not stay.