Holiday Inn Express & Suites Augusta West - Fort Eisenhower by IHG

My experience was great in all areas. I would definitely recommend Marquis Francis to assist with checking in and making sure you have a great stay. Rooms were relaxing. There’s food to purchase from the bar if you do not feel like going out to get food. Everything is all in one area.

The stay overall was, a very minimal "ok". I didn't get robbed even though I had the feeling I could have from the poor parking lot lighting. The check-in staff was not friendly at all, and gave off the impression I was interrupting them when I came to check in. The "one" elevator going up to my room was a scary ride, gave off crime scene vibes and smelled really bad. My shower in room 431 leaked. The room had an odor and the overall cleanliness was very subpar. I will not be staying here again. When I used to think of IHG, I think of cleanliness and friendliness. This one stay has altered my thoughts completely. I'd love a refund - but I know I will never get one, because for what I paid to stay there I should not have had any complaints. IHG - you can do so much better than this!

I had a wonderful stay. The night receptionist's humor and patience were greatly appreciated! The spacious rooms included a refrigerator and microwave, which were very convenient. Ms. Veronica's assistance with checkout and additional needs was also very helpful. Thank you, Jessica, and the rest of the staff, for your pleasant service and for enrolling us in your discounts and future stay programs. I will certainly use your services again through the IHG app whenever I am in the area.

Renovated hotel with great breakfast! Staff is above par, rooms are very spacious, clean, and comfortable. Their breakfast is the best hotel chain breakfast I have had (cinnamon rolls and pancakes)! One morning we had bacon, sausage links, and cheesy omelets; the other morning we had scrambled eggs, sausage patties, seasoned potatoes, biscuits and gravy.

The staff is amazing but it's time for a renovation. For 1 of your elevators to already be out of service then the other one goes out whew but glad yall got it fixed in a timely manner.... now they have construction going on at 8 at night. Why couldn't they do it during the day no they wait till 8pm to start construction