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Five Guys

630 Crane Creek Drive, Augusta, Georgia 30907

4.3 (744 Google reviews)
(706) 231-6714 Visit Website Get Directions

About

Five Guys in Augusta, Georgia serves fresh-made burgers and hand-cut fries to CSRA diners seeking quality fast-casual dining. The restaurant prepares each order to customer specifications using fresh ingredients daily.

Reviews

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Google User

Food is phenomenal. Fresh and cooked to order. A little or a lot on the pricey side but now a days, everything is. If you are craving a burger and some hot fries, def check them out.

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Google User

I came. In and got a large fry extra crispy. They were perfect with extra seasoning on them. The floors were a little bit sticky. Other than that, I'd gladly come back again.

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Google User

Worst location I've gotten food from. A month or so ago, I ordered delivery. When it arrived, there were no "bag fries." We all know this is half the reason for going. I didn't think it was right, but I just assumed they didn't do "bag fries" on delivery. So when I ordered today, I ordered a regular size fry (instead of small) so I would get a decent amount of fries. Not only were there no "bag fries" when it arrived, but the cup of fries wasn't even filled all the way up (see image, that's ALL the fries in my bag). I contacted the store and talked to the manager. She said they do the extra fries for delivery, so I let her know this was the second time it's happened and that she should talk to her employees. She offered no resolution - not even to pick up additional fries for my order (I wouldn't have, but even the offer would've been nice). Simply told me I could request a refund in the app. Clearly I was going to do that, and I didn't want anything free from them — but to not even offer any attempt at a resolution simply isn't how customer service works. I've never had a negative experience with Five Guys before trying this location, and after two tries, they've let me down 100% of the time.

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Google User

The guys cooking made it seem like they were frustrated with us, but food was still so great!! Everyone was so nice!! Just moved to the area and tried something new for us.

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Google User

This is my first time at this store, but the food here is always good. They're a bit expensive, but good. My budget doesn't allow me to dine at this franchise regularly due to this. This store had worker pulling double duties. She was the cashier as well as cleaning and sweeping the floor. The other workers were extremely busy filling orders.

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