Dunkin'

Fast; friendly and accurate. Purchased a cute tassle for my other cup!

We come at least twice a day to get 1 or more iced coffee’s and more. We spend a lot of money at this Dunkin . Today was the first time being told they were closed at 7:50pm. Alexis said they pour things out at this time. Wow! We come everyday around this time and this was the first! I hope management knows they are losing money!

Super helpful staff that made sure my kiddo with food allergies could enjoy safe foods! Thank you for taking the time to make sure you did what was needed to let him enjoy breakfast!!

I ordered a medium espresso. I started drinking it and within a few minutes all the drink was gone and I was left with a cup filled almost to the top with ice. I went back to asked why, so much ice and minimal amount of the espresso. I was told there a ice limit for certain drinks, and somewhat implied I should have known that. I explain to lead/Cashier I wasn't aware of that, and if I was I definitely would have requested less. I was simply told next time request less ice??🤷🏽‍♀️

So tonight, I ordered a medium of the Ice Brown Sugar Shakin’ Espresso. When I got there the lady at the front desk with red braids served me the drink and I was on my way. The coffee was filled to the top so I was satisfied. However, as I am on the road I finished my drink in literally 5 minutes after getting it and noticed that my cup was filled all the way up with ice. So, I turned back around and asked the lady who served me before if it was normal to fill the cups all the way with ice. The lady had said they had an “ice limit” where they put a certain amount of ice in a drink and that’s what they had to follow unless we requested light ice. She showed me the side of the cup that showed the “ice limit.” Then another lady with a black bob came to the desk who I believe is the lead. Long story short, she was being very condescending and said that she wasn’t trying to argue with me but also saying that I either should have known when I got the drink and that next time I should just request light ice. I was baffled because when I was handed the drink the liquid covered the ice so I did not notice. She then proceeded to say that she couldn’t just hand me another drink because of how expensive it was but I find that pretty hard to believe because the boy who was working there told me that all they did was put two shots of espresso and a few other ingredients. So instead she offered a donut but I passed because I was just done at that point. I don’t even understand why there is an “ice limit” when you can still request for light ice, wouldn’t that be against that rule even if it is requested? Overall, I was just very displeased with how everything was handled.