Dunkin'

I find myself stopping at Dunkin at least 2 to 3 times a week especially on Mondays. With the app you can get a free medium coffee with any purchase. They also update the app the first of each month with other great rewards and they have a great Halloween theme going.

I love the morning crew. Great friendly personable staff. Even in their fast-paced environment they still take the time to make their guests, feel welcome and appreciated, more than just a customer.

ZERO STARS. I went into this Dunkin Donuts hoping for a positive experience and hopefully just a coffee and a donut. I left with great disappointment and have decided to no longer shop at this restaurant. I had one of the worst experiences ever with a server by the name of Angi. She has to be one of the rudest and most disrespectful servers I’ve ever experienced at a restaurant. I asked for a simple Dunkaccino and a glazed donut. She obviously did not know how to make one so said a lot of rude and disrespectful things to me. I decided to forget the Dunkaccino because I no longer wanted to be belittled and was just going to get a donut however, she was even more rude about that as if she didn’t want to serve me. This restaurant has some of the worst customer service. They don’t know the menu and have horrible attitudes. Avoid going here. All the positive reviews are fake. They will completely ruin your order and they’ll waste your time. After the pandemic it’s been so hard to find anyone that wants to work. Everyone is so upset to be at work and they take it out on the customers. It’s ridiculous. Do not eat here! Take your money elsewhere! Subsequently, I left and went to Starbucks down the street and got exactly what I wanted made right and had amazing experience. My servers were kind, listened, and were happy to take my order.

I’m writing this review because I’ve been frustrated. This is my Dunkin on the way to work and I like to order ahead but I haven’t been able to for a little while now because the butter pecan syrup always says unavailable but when I go inside there is a big bottle of it on the counter. I’ve asked a couple of times why this was and what could I do to get that changed and no one knows but it’s really an inconvenience for me since I’m so particular but who isn’t when it comes to their coffee order. Not saying it’s this locations fault but another location (that’s out the way of my route) has butter pecan available.

On Sunday, May 11th around 9:30 AM, I visited the Dunkin’ Donuts on Wheeler Road in Augusta, GA to order donuts and coffee for my wife as a Mother’s Day treat. Unfortunately, the experience was extremely disappointing from start to finish. The service was unprofessional and frustrating. The shift leader had one of the employees take my order, and she repeatedly got it wrong. When I politely corrected the mistakes, I was met with attitude and pushback—particularly when I asked for the donuts to be boxed instead of tossed into a bag with other items on top. I was then told that Dunkin’s policy doesn’t allow boxed packaging for orders of fewer than six donuts. I reminded them that I had, in fact, ordered six—the required amount for a box—but they still refused to correct the issue properly. Instead, they took the bag back, added the sixth donut, handed me an empty box, and expected me to box them myself. When I declined and asked for a refund, both the manager and the associate laughed and displayed a clear lack of professionalism. The manager was particularly rude and combative throughout the exchange, making the entire experience even more frustrating. This location clearly lacks proper customer service training, and based on this experience, I will not be returning. Very disappointing—especially on a day that was meant to be special.