Country Inn & Suites by Radisson, Augusta at I-20, GA

I can't justify what others wrote or what individuals who wrote prior reviews experienced. On my recent visit, I experienced a wonderful stay at this hotel. The staff was welcoming, helpful and the room was clean. I appreciated that the hotel accommodations were available for use. Please keep in mind this was a business trip and not at peak season nor during a local major event. Thank you staff and management for a wonderful stay. I plan to return. Please keep up the good work and provide excellent hotel service hospitality.

So Amanda that works the front desk is absolutely thousand percent one of the most wonderful people I’ve ever met, but the rooms are the grossest nastiest thing you will ever see in your life and they keep it really dark in there so you can’t see it but I’m one of the people that look for it and I photograph it It was so gross. I will never ever stay there again. The last two nights I stayed in Jacksonville, North Carolina at a courtyard by Marriott and it was absolutely amazing and it was $10 more than this fleabag place that I stayed in.. I told myself not to take my shoes off, but I forgot I had a brand new pair of white socks on and five minutes later I remembered, and my socks were ruined. I took a photograph of that also. I’m pretty sure the Step on the wall is puke so disgusting.

So to start, when we checked in the first room we were greeted by someone’s fungal-infested toenail and sticky floors. To say we were unimpressed. Then, when my friend informed management, the cleaning lady was very rude when we turned down the bedding to check for stains. We asked to move rooms, only to be placed in a room with blood splattered on the wall. We were informed that it was probably from a bug. Probably. We opted to return to the first room, where gratefully the manager himself re-cleaned the room. The stay was otherwise fine.

Check-in was at 3pm I got to the hotel to check in at 3:15 was given a room. When I got to the room it was filthy. It had not been cleaned from the prior guests. There was trash everywhere and the room stunk. I went back to the front and reported it. The desk clerk called the house keeper and told her to clean it and had me wait never offered me another room. I sat in the lobby until 5:11 waiting for my room to be ready. The next morning at 9:45 house keeping came around banging on my door telling me checkout is at 11am even though it says 12pm and I had the do not disturb sign on the door. They came again at 10:36 so I just got my stuff and left. This was a very unpleasant experience.

The location is great, it’s by all the food chains however, our second day the ceiling was leaking water. We good then and the assures us we would get a new room. We left for our family reunion and when we came back they lied saying the fixed the leaked when they didn’t. We know this cause when we went back to our room not even ten minutes later water was pouring faster than before! They didn’t even offer a partial refund or anything! All we got was a different room that we should have got the first time ! I will not be back at all