City of Grovetown City Hall

I call at least once a month about the trash not being picked up! I pay my utility bill on time monthly and this is the consistent service I receive. At least they’re consistent!

Today I had to do some change of checking account information. The lady that took care of me was very helpful. Also talked to some people in the cross hall and get some valuable information. Just put on a smile and talk to people you get good results.

They have a drive through to pay your utilities, cute. Be sure to set up auto pay through your bank. Their third party payment service is weak. It's a little bit of a cluster hooking up water. Appointments are not allowed. You must be on the property and you cannot speak with the technician directly. Everything is communicated through the office personnel.

I am absolutely disappointed with the City of Grovetown (utilities) and this is just a word of caution to others doing business with them. I moved out of state a few months ago and prior to my move went in to the office to settle my final bill. I understand this bill would be sent at a later date so all usages could be reconciled and paid in full. So I left my forwarding address (a form the office carried) and the representative behind the desk took this with a copy of my drivers license. I did the same for Georgia Power and other bills and I received other final bills a month later. Once I left Georgia, I resided at my primary address (the one I left them) for about a month then moved once more which was in the same city. However, during my moves The City of Grovetown had a contact number which hasn’t changed in over 15 years. Did I ever receive a bill or a phone call? I also had my mail forwarded (USPS) for both moves and I still received nothing from them but what I did receive was a nice collection notice from ACA. I always pay my bills on time. However, when all I ask is to forward my final bill and I leave all avenues open to contact me so I can settle what I owe and I can’t even receive my bill, come on City of Grovetown, you can do much better than that.

We have lived in a number of cities all across the state of Georgia and we've never experienced such terrible service from a municipal water department of all places. Water was one of the first bills we set up when we moved here a few months ago and we were told we'd receive the bills in the mail, which is standard for water bills. Well here we are in February and we've still yet to receive a bill in the mail and in fact we woke up this morning to discover our water had been cut off. My husband went up to the water department to find out what was going on and they said we hadn't paid our bill to which he responded they hadn't sent us any bills since we moved in. To this they responded that this "happens sometimes" and that we're supposed to go up there if we haven't received a bill and in the meantime we had to pay ANOTHER activation fee to get the water cut back on in addition to paying our balance. I have never encountered a water service --or any service--where the onus is on the customer to remember ask for a bill. That makes ABSOLUTELY no sense. It just comes across as if they are trying to scam people out of money and take advantage of the transient population in this area. I think they need to work on being much more transparent and they need to actually MAIL BILLS like they're supposed to without waiting to be prompted or approaching it with this "not our problem" attitude. It is frustrating to say the least that in addition to all of the other things my husband and I have to remember in our hectic lives that we have to remember to ask for monthly bills because the water department here expects customers to do their job for them. To sum it up they do a poor job of communicating with customers and this is probably exacerbated by the fact that residents don't have options regarding what water service they use.