Charlotte Russe

i have been coming to this location in Augusta mall and Jessica has always been a great help your me and my daughter. if I could give her more stars I would. she is a great leader in what she does. THANK YOU AGAIN JESSICA 💓

I cannot believe this store ALWAYS has the rudest employees. Went there 3 times to spend a gift card and now that I spent it I am never going back. What is management going to do to do better? Literally these employees have the most annoying attitudes. Not even the basis of customer service. They literally don’t even answer when you talk to them at the register. Of course they leave the register while you are still waiting for them to tell you how much is left on your gift card and don’t even say the bare minimum “thank you, goodbye”. Not to mention how slow they are. Shows they don’t want to work at all.

What can I say about this store? Yikes. Customer service is absolutely awful. Sign that said to get and associate for fitting rooms, I asked one that was putting up clothes and mid sentence on asking for a fitting room she said “someone will be with you shortly.” And brushed me off while she was on her phone with an AirPod in one of her ears. Few minutes later she comes to the fitting area and walks past and just points and says “pick any open room” Honestly, customer service in this store is god awful and could use a revamp on their employees or retrain their current employees to relearn customer service. Definitely would not recommend coming to this location no matter how good the deals are. There are plenty of other clothing stores in this mall with similar deals and possibly better selections.

Went by yesterday with the family. Pretty good deals. However, the customer service was deplorable. We were in there about an hour and no one one ever asked to assist us. When we were ready to check out, the young lady at the register, was so haphazard with our purchases, that my wife stopped her, and volunteered to fold/bag our clothes herself. The cashier, a young African American woman (#706153) seemed annoyed about something. Maybe it was us, maybe something else, but I didn't appreciate her lack of care in our transaction. Despite her attitude, I was very nice to her as I paid, but she was resilient in her unprofessional candor. I was strongly inclined to cancel the whole transaction, but it was for my daughter, who was oblivious, and I decided to take the higher road. In the end, I really did not appreciate the entire exchange, and hope the store works on treating customers better.

Let me tell you that these ladies rocked in here today! They helped me shop for my daughter while she is still out of town Lex, Jay, Tay, and Unity was the bomb. They were patient, helpful and very considerate that I was holding a walking cane! I will definitely be back here JUST for their service!!!