Baskin-Robbins

So I went to get ice cream with the family, what a mistake that was. My mother got a prepacked quart of Rainbow Sherbet for $6.99. Myself and my brother wanted cotton candy, which they didn't have in a pre-packed quart. The lady said she'd look in the back to see if they had any, they didn't and she said she would have to fresh pack it. I looked at the sign and it said a fresh packed quart would be a dollar more, $7.99. Fine, if it's to get my preferred flavor a dollar more that's okay. We wait a while, finally get to check out, and it's more expensive at $8.99 a quart. I point out that it differs from their sign, and it should be $7.99. The kid literally shrugs at me and says he doesn't know what to do about it. At this point I just wanted to get the ice cream home before it melted so I paid and we left. Once we got home however, and opened up the ice cream, I realized that one of them was basically half full, or I should say half empty. See the pictures for reference. $2 extra, for a quart that wasn't even a quart. I'm reasonably upset about this especially considering I worked at an ice cream shop for a year as a teenager myself. It is NOT that hard to pack a quart of ice cream with an actual quart worth of ice cream. So I decide to weigh them! The pre-packed quart was actually full. (21.5oz) The fresh packed "quarts" on the other had about 20% less ice cream (18oz and 17oz) and cost me 25% MORE. I understand this is probably overkill for getting gypped on some ice cream, but every single experience I have ever had at this location has been god awful. I would honestly encourage anyone who wants either Baskin-Robbins or Dunkin to go to a different location. As a fault of my own, I actually had placed an online order a few weeks ago for a fresh-packed quart of cotton candy to pick up on my way home from work and placed it at the wrong location- the Baskin Robins location off of I-20 in Augusta. (Still technically on Washington road) I now realize that was pro...

Waited behind one person inside for 10 minutes while 3 of 4 staff handled drive thru. When the boy finished with the one person in front of us he went on to help the drive thru as well and ignored us like everyone else. Eventually a girl washing dishes helped us and in the meantime about 9 cars came through the drive thru line. Zero greetings,zero be with you shortly, zero sorry for the wait. Prime example of spoiled teenagers who want a job and money but don’t want to work. Definitely lost my business.

1 Star and to mark something. That blond short hair girl's service is awful. Takes 10min to serve two 2 scoops sundaes, to then give you not everything you ordered. Got 1 scoops worth of ice cream, and one of them missing the almonds we asked for.

Got the vanilla fat free ice cream. It was good. Chocolate not as rich.

2 stars for the nice staff and taste, the scoop size got tremendously small. I’ve seen an old photo of my daughter with one scoop of kids chocolate ice cream and the scoop was higher than the cup top rim and now it’s barely visible and For $4. I’ve got 2 scoops for myself for $8 and so regretted the money spent.. goodbye good old days no more drive through ice cream for me.