B & H Self Storage

I booked my unit online and Tory called me promptly to follow-up on my rental. When I visited to finish my paperwork, Missy was super helpful in arranging the perfect unit for me. They were so nice and pleasant to work with. So pleased I chose to rent a unit here.

I am very disappointed with the way I was treated the last 3 months out of 24 months by Missy the manager. She was very rude, disrespectful and her customer service is down right nasty. I have never in my life been treated with the feel of an unwelcome vibe. I was never late, paid on time a day before payment was due always greeted her and any other staff with a hello and how are along with a smile. I don't know what became of the manager but she began to be rude don't know why but I asked was she having a good day she smirk with a comment that I'm good. Far from truth. When I asked about why my referral fee had not been applied she told me that comes from the head. Whom I called an said that was not true. I was over charged 2 months before the last month I decided to leave and removed all my belongs. On the last month just so happened my referral fee was applied. Well, well well could have had my business longer had you had a better attitude and took the time to research that you were wrong. I cleaned my unit top to bottom not a crumb of sand was left in my now vacant unit. Next time learn to be more respectful and try kindness it will take you further in life. Terrie should be the manager she's an Amazing and Kind Lady. B&H.. Never Again..

The location is very convenient. Plus there's storage units are well sealed from the environment. Even though it is a roll-up garage type door. All of the things in my unit have stayed clean and dry, Even when it has been crazy windy and raining for days. The only reason I did not give them five stars is that you do not want to try and get into the facility when it is Windy, because their gates are always messed up and you can't get in or if you do and the wind is blowing, there's no guarantee that the gate will still be working when you go to leave.

Cant say enough good things about this facility and especially MISSY, the super helpful and highly organized professional manager! She anticipated all of our needs, and went the extra mile for us. The facility itself is secure, safe, well-lit and spotlessly clean, and reasonably priced.

Missy goes above and beyond. Very friendly always has a smiling face and makes every visit pleasant. Highly recommend.